Guarantee

We want you to be delighted with the products you buy from us. If you are not completely satisfied with your purchase, simply return it to us within 14 days, unused and in its original packaging for a refund or exchange. Please include the original sales order and invoice as this is your returns ID, without this we can not refund. Please note carriage costs will be refunded only if the goods are faulty or if they differ in any way from sales order you placed with us.

Goods that have been personalised as per your requirements are NON-REFUNDABLE. We are not responsible for specification errors which arise once the order has been acknowledged and processed.

There are of course a few provisos; the item you're returning must meet the following conditions:
• Must not have been worn
• Still in New Condition (re-saleable)
• Complete in its original packaging & un-opened.
• Include all original tags and labels
• May not be a personalised garment

You must contact us via phone or email within 5 days of receipt to obtain a returns number before returning any goods. You will be required to pay the return carriage charge on exchanged or refunded items. You will also be required to pay the outbound carriage on exchanged items; however we will endeavour to keep this cost as low as possible.

If you have purchased goods on a bulk buy rate and you return goods that then take the original order below the bulk buy rate you will then be charged the difference.

You will usually receive your refund or replacement within 14 days of us receiving the item back in our store. However, during busy periods this may take a little longer, in which case a member of staff will be in touch to keep you informed.